Frequently Asked Questions
Welcome to Spirit Led Creative! We're here to answer your questions about our handcrafted botanical skincare and aromatherapy products. If you don't find what you're looking for, please contact us.
📦 Shipping & Delivery
Q: How long does shipping take?
A: We typically process orders within 1-3 business days. Shipping times vary by location:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
You'll receive a tracking number once your order ships.
Q: Do you ship internationally?
A: Currently, we ship within the United States only. We're working on expanding international shipping in the future.
Q: What are your shipping rates?
A: Shipping rates are calculated at checkout based on your location and order weight. We offer free shipping on orders over $50.
Q: My order hasn't arrived. What should I do?
A: Please check your tracking information first. If your order is delayed beyond the estimated delivery date, please contact us with your order number and we'll help resolve the issue.
↩️ Returns & Exchanges
Q: What is your return policy?
A: We want you to love your products! If you're not completely satisfied, you may return unopened products within 30 days of delivery for a full refund or exchange. Due to the nature of skincare products, we cannot accept returns on opened items unless they are defective.
Q: How do I initiate a return?
A: Please contact us with your order number and reason for return. We'll provide you with return instructions and a return authorization number.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.
Q: Can I exchange a product?
A: Yes! We're happy to exchange unopened products for a different scent or product. Please contact us to arrange an exchange.
🌿 Product Information
Q: Are your products natural?
A: Our products are formulated with plant-based oils, botanical extracts, and pure essential oils chosen with purpose and restraint. When preservation or emulsification is required for safety, we use skin-safe cosmetic ingredients to maintain stability. We do not use synthetic fragrance, artificial dyes, or unnecessary fillers.
Q: Are your products vegan?
A: Most of our products are vegan. Some products contain beeswax (noted in the ingredient list). If you're looking for vegan options, please check the product ingredients or contact us for recommendations.
Q: Are your products cruelty-free?
A: Absolutely! We do not test on animals, and our ingredients are sourced responsibly.
Q: Where are your products made?
A: All our products are handcrafted in small batches in Michigan, USA.
Q: What does "small batch" mean?
A: Small batch means we make our products in limited quantities to ensure freshness and quality. Each batch is carefully crafted by hand rather than mass-produced.
Q: How long do your products last?
A: Our products are made fresh and typically have a shelf life of 12-18 months when stored properly. We recommend using products within 6-12 months of opening for best results. Each product label includes a batch date.
🧴 Product Usage & Care
Q: How should I store my products?
A: Store products in a cool, dry place away from direct sunlight and heat. Keep lids tightly closed when not in use. Avoid storing in humid environments like bathrooms when possible.
Q: Can I use your face products on my body?
A: Yes! Our face products are gentle enough for the face and can be used anywhere on the body. However, body products may be too rich for facial use, especially if you have oily or acne-prone skin.
Q: How much product should I use?
A: A little goes a long way! For serums and oils, use 2-3 drops. For creams and lotions, use a dime-sized amount. For body products, adjust based on the area you're treating.
Q: Can I use multiple products together?
A: Absolutely! Our products are designed to work together. We recommend applying products from thinnest to thickest consistency: serum → cream → balm.
Q: Are your products safe for sensitive skin?
A: Our products are made with gentle, natural ingredients. However, everyone's skin is different. We recommend doing a patch test before using a new product, especially if you have sensitive skin or known allergies.
Q: Can I use your products during pregnancy?
A: While our products are made with natural ingredients, we recommend consulting with your healthcare provider before using any new skincare or aromatherapy products during pregnancy or while nursing.
🌸 Ingredients & Allergens
Q: Where can I find the full ingredient list?
A: Full INCI ingredient lists are provided on each product page. You can also find ingredients on the product label.
Q: Do your products contain common allergens?
A: Some products contain tree nut oils (sweet almond oil, argan oil) and beeswax. All ingredients are clearly listed. If you have allergies, please review the ingredient list carefully or contact us for recommendations.
Q: What are essential oils?
A: Essential oils are concentrated plant extracts used for their aromatic and botanical properties. We include them at carefully measured levels appropriate for their intended use.
Q: Can I request a product without scent?
A: Currently, our products are formulated with specific essential oil blends. However, we're always listening to customer feedback! Please contact us with your request.
🛒 Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.
Q: Is my payment information secure?
A: Yes! We use Shopify's secure checkout system with SSL encryption to protect your payment information. We never store your credit card details.
Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. If your order hasn't been processed yet, we'll do our best to accommodate your request. Once an order has shipped, we cannot modify it.
Q: I didn't receive an order confirmation. What should I do?
A: Check your spam/junk folder first. If you still don't see it, please contact us with the email address you used at checkout and we'll resend your confirmation.
Q: Do you offer gift wrapping?
A: Currently, we don't offer gift wrapping, but our products come beautifully packaged and ready to gift!
💼 Wholesale & Custom Orders
Q: Do you offer wholesale pricing?
A: Yes! We offer wholesale pricing for retailers, spas, and boutiques. Please contact us for wholesale information and minimum order requirements.
Q: Can I place a custom or bulk order?
A: We'd love to work with you on custom orders for events, corporate gifts, or special occasions. Please contact us with your requirements and we'll provide a quote.
Q: Do you offer private labeling?
A: We may be able to accommodate private labeling for large orders. Please contact us to discuss your needs.
🎁 Gift Cards & Discounts
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available in various denominations. They're perfect for letting someone choose their favorite products.
Q: Can I use multiple discount codes?
A: Only one discount code can be applied per order. Discount codes cannot be combined with other offers unless specifically stated.
Q: Do you have a loyalty program?
A: We're working on launching a loyalty program! Sign up for our email list to be the first to know when it launches.
📧 Contact & Support
Q: How can I contact you?
A: You can reach us through our contact form or email us directly. We typically respond within 1-2 business days.
Q: Do you have a physical store?
A: We're an online-only business based in Michigan. All orders are shipped directly to you.
Q: Can I follow you on social media?
A: Yes! Follow us on Instagram and Facebook for product updates, skincare tips, and behind-the-scenes content. Links are in our website footer.
🌟 About Spirit Led Creative
Q: What inspired Spirit Led Creative?
A: Spirit Led Creative began as a faith-rooted creative studio inspired by Scripture, shoreline reflection, and botanical care.
Q: What makes your products different?
A: We formulate with restraint. No excess ingredients. No trend-driven fillers. Each product is crafted to support daily rituals with calm and clarity.
Q: Are you a faith-based business?
A: Yes! Faith informs our posture and creative direction. Many products are inspired by Scripture, and our Daily Blessing Reminders extend that expression beyond apothecary.
Still have questions?
We're here to help! Please contact us and we'll be happy to assist you.
Thank you for supporting our small business and choosing Spirit Led Creative for your natural skincare and aromatherapy needs! 🌿✨